After-sales service the car

 After-sales service of the car


After-sales service industry adjusts to the care ecosystem, subscription models and mobile applications are likely to gain prominence. The features and services of these vehicles will also be designed as aftermarket packages rather than being integrated or sold individually.
After-sales service of the car


In the event of an emergency, the mobile platforms will provide assistance via remote maintenance. Integrated with the car web application platform, the mobile operating system can alert OEMs to needs and help create support requests. While illegal access to critical data and operating systems can appear to be an issue in the process, an enhanced automotive cybersecurity plan can prevent this possibility.

As cybersecurity concerns diminish, the sensors provided by the design of the vehicle's onboard dashboard can be used to collect data in real time. This data will be needed to perform long-term laboratory testing (LTE) to ensure compliance with the protocol. One of the primary goals of IoT is to facilitate the commercial availability of Low Energy Wide Area (LPWA) solutions in the licensed spectrum - an incremental application with less effort, within the framework of the applied regulations. Experiments and concept demonstrations performed over time in the lab can be used to configure a specific solution and ensure LPWA requirements are met. However, for automotive safety and economy, advanced electronic designs, such as automatic brakes, crash prevention features, and fuel-saving systems will be of primary importance.

From an aftermarket perspective, advanced systems engineering will improve overall vehicle management by essentially generating records for different types of data. Once you've extracted insights from user-specific data, such as individual driving patterns and real-time measurements of a vehicle's performance, OEMs will be ready to deliver customer-centric solutions...

With the average lifespan of off-road vehicles in the United States reaching 11.6 years in 2016, there is every indication that the aftermarket sector continues to thrive. Efficient, digitally targeted value-added services will generate significant revenue and build customer loyalty. A leading multinational provided an aftermarket connected vehicle solution, which aims to provide alternative business models to effectively communicate with customers, dealers, financiers, insurers, and OEMs.

The future lies in the convergence of digitization, connected devices, and the expansion of network capacity. The convergence of these concepts will change the way after-sales service is delivered. This is because today's IoT-powered manufacturing ecosystem leverages sensors at different stages of the production process to collect and record real-time information and updates. With increased connectivity, the captured data can be used to measure operating models against numerical simulations of an ideal business system.

Obviously, ensuring access to relevant technologies, such as sensors, semiconductors, and artificial intelligence, is essential for suppliers and OEMs. For a long time, semiconductors have been used especially in the consumer electronics sector. However, the advent of the connected car network, fueled by the growth of its aftermarket services, has led to the adoption of semiconductor technology in the automotive industry.

In April 2024, the European TRACE project was launched to ensure the safe use of semiconductors in the automotive sector. In addition to major car manufacturers and suppliers, the project also includes semiconductor companies.

Digital technology is clearly changing the way original equipment manufacturers and suppliers interact with owners of commercial and personal vehicles, which in turn offers unlimited possibilities for the rapid expansion of aftermarket services.
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